Refund policy

RETURN & EXCHANGE POLICY

At Karishma Emporium, we carefully curate and prepare every outfit for you. We want you to have a smooth shopping experience, so please read our Return & Exchange Policy carefully before placing your order.

1. Return & Exchange Eligibility

Returns and exchanges are available only on eligible unstitched products.

Eligible unstitched products may be returned or exchanged within  7 days from the date of delivery, subject to the conditions mentioned in this policy.

Stitched Products

Stitched products are strictly non-returnable and non-exchangeable.

Once a product has been stitched or customized according to the customer's selected measurements or requirements, it cannot be returned or exchanged.

Please carefully verify your measurements and customization requirements before placing an order for a stitched product.

2. UNSTITCHED PRODUCTS

For eligible unstitched products, customers may request a return or exchange within:

15 days from the date of delivery.

The request must be raised within this period.

Requests received after 15 days may not be accepted.

3. CONDITIONS FOR RETURN OR EXCHANGE

The product must be:

  • Unused and unworn.

  • Unwashed.

  • Unaltered.

  • Free from stains, makeup, perfume or any other marks.

  • In its original condition.

  • Returned with original tags, packaging and accessories, where applicable.

  • Properly packed to prevent damage during return shipping.

The product should be in a condition suitable for resale.

If a product shows signs of use, alteration, washing, damage or other customer handling, the return or exchange request may be rejected.

4. STITCHED PRODUCTS

Stitched products are not eligible for return or exchange.

This includes products that have been:

  • Stitched according to customer measurements.

  • Customized.

  • Altered.

  • Prepared specifically according to the customer's requirements.

Therefore, customers are requested to carefully check the selected size, measurements and customization details before confirming a stitched order.

5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive:

  • A damaged product

  • A defective product

  • A wrong product

  • A missing item

please contact Karishma Emporium as soon as possible after delivery.

To help us resolve the issue quickly, you may be asked to provide:

  • Order number

  • Registered mobile number

  • Clear photographs of the product

  • Photographs/videos of the packaging

  • Shipping label

  • Details explaining the issue

Our team will review the case and determine the appropriate resolution.

Where the issue is verified as a genuine product or fulfilment error, an appropriate replacement, exchange or other resolution may be provided.

6. EXCHANGE PROCESS

Exchange requests are available only for eligible unstitched products and must be requested within 15 days of delivery.

An exchange is subject to product availability.

If the requested replacement product is unavailable, our team may provide an alternative resolution depending on the circumstances.

Stitched or customized products cannot be exchanged.

7. RETURN PROCESS

To request a return:

Step 1

Contact Karishma Emporium customer support within 15 days of receiving the order.

Step 2

Provide:

  • Order number

  • Registered mobile number

  • Product details

  • Reason for return

  • Photographs/videos if requested

Step 3

Our team will review the request and confirm whether the product is eligible.

Step 4

Once the return is approved, the customer will receive the applicable return instructions.

Step 5

The returned product will be inspected after it reaches us.

8. PRODUCT INSPECTION

All returned products are subject to inspection.

A return or exchange will be accepted only if the product meets the conditions specified in this policy.

If the product does not meet the return conditions, the request may be rejected.

In such cases, the product may be sent back to the customer, subject to applicable shipping arrangements.

9. REFUNDS

If an eligible return is approved after inspection, the refund will be processed according to the applicable payment method and Karishma Emporium's refund process.

The refund amount and applicable deductions, if any, will be communicated to the customer where applicable.

Refund processing time may vary depending on the payment method or financial institution.

10. RETURN / EXCHANGE SHIPPING

Applicable return or exchange shipping arrangements will be communicated by our customer support team when the request is approved.

Customers should not send products back without receiving return instructions from Karishma Emporium.

11. NON-RETURNABLE / NON-EXCHANGEABLE PRODUCTS

The following products are not eligible for return or exchange:

  • All stitched products.

  • Customized products.

  • Altered products.

  • Products that have been worn or used.

  • Washed products.

  • Products with stains, makeup, perfume or other marks.

  • Products damaged after delivery due to customer handling.

  • Products without required original tags or packaging.

  • Products returned after the 15-day return period.

  • Products that do not pass the return inspection.

12. IMPORTANT FOR CUSTOMERS

Before placing an order, customers are requested to carefully check:

  • Product details

  • Size and measurements

  • Stitching requirements

  • Customization details

  • Product description

  • Colour and fabric information

For stitched or customized products, please make sure all measurements and customization information are correct before confirming your order.

13. ORDER INFORMATION REQUIRED

For any return or exchange request, please keep the following information available:

Order Number

and

Registered Mobile Number

This information may be required by our customer support team to verify your order and process your request.

14. CONTACT US

For return or exchange assistance, please contact Karishma Emporium through the official contact details provided on our website.

Please mention your Order Number and Registered Mobile Number when contacting us regarding an existing order.

15. POLICY UPDATES

Karishma Emporium reserves the right to update this Return & Exchange Policy when required.

The latest version published on this website will apply to orders placed under the applicable policy.

Last Updated: [ADD DATE]